I haven’t logged on for awhile and I have no access to videos from my library that were paid for. I also had credits accrued for use towards future purchases that were part of paying for my premium membership that have disappeared. I have sent an email to “contact us” asking for answers and have been completely ignored.
I was never contacted about any changes. No emails, no messages in my member inbox, no notifications.
Some sort of explanation or contact would be the bare minimum I would expect from anyone.