Topic: This Is A New One

This topic has 18 replies, 11 voices, and was last updated 11 years ago by Ken.

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Ken

6 September 2013 at 5:19 am #18131

This is a new one for me, yesterday I placed an online order with a company.

Order went through, and I received a conformation email. Ten minutes later another email saying they needed to do an ID check, and would I scan my debit card and utility bills and email them back to them so they could complete the order.

I sent an email back to them back and said not a chance, and to cancel the order. Another email arrived saying this was just with new customers and all would be fine. Yeah right, I tried to phone them, no answer. I phoned my bank, but the payment had been processed. Ok after more emails, I finely got the order cancelled now I have to wait up to ten days to get my money back.

Not the best days shopping eh.

Steve Follis

6 September 2013 at 6:33 am #18132

Wow, that is scarry Ken, good luck with the refund.

dborn

6 September 2013 at 10:01 am #18136

That is a bit nerve racking… Can you file a complaint with the locale authorities? Might be something worth while to pursue to prevent others from falling in this trap.

Ken

6 September 2013 at 11:02 am #18138

Thanks Steve/Dan yeah I have passed it on to the powers that be.

Pat Pepper Wigan Lancashire.

6 September 2013 at 11:11 am #18141

Ken you have done the right thing. There are quite a few scammers out there who put up adds particularly on eBay that look genuine but when you get to the payment section you are directed somewhere else that looks like eBay but it isn’t. If your purchase was through the site I’d put a message through to them and I suspect they will already be aware of this vendor. For what it is worth try to make payments via PayPal you at least have some redress if it goes wrong.

Eddy Flynn

6 September 2013 at 12:27 pm #18142

name and shame them Ken

David Gill

6 September 2013 at 8:52 pm #18174

Ken
I hope it works out for you and you do not lose out

Ken

6 September 2013 at 8:54 pm #18175

Pat, Eddy, David, thanks guys

Mark Armstrong

6 September 2013 at 10:52 pm #18183

you Done right thing Ken
It still amazes me how many people would fall for it.
Hope you get your money back good luck

Ken

6 September 2013 at 11:05 pm #18184

Thanks Mark

Scott

7 September 2013 at 1:08 am #18193

Good call Ken. I have a good friend who just had their bank account emptied because of a hacked debit card. I will never use a debit card for that very reason.

david o’sullivan

7 September 2013 at 1:18 am #18195

well done ken you should name and shame them

Brett aka Pheasantww

7 September 2013 at 1:18 pm #18232

Ken, If you paid via credit card, I would call the CC company and make sure the charges are cancelled thru them.

Ken

7 September 2013 at 1:28 pm #18235

Thanks guys, Brett I used my debit card, I have been in contact with bank. Thanks for the help. 😉

Ken

13 September 2013 at 11:00 pm #18723

Hi guys, just a quick update on this. Money was refunded to my account today, pleased its all sorted out now. 🙂
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