Wait for premium membership
- This topic has 4 replies, 4 voices, and was last updated 4 years, 11 months ago by Joseph Sellers.
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16 April 2019 at 9:20 pm #556069
Hello all!
I have been a member for years, but have just renewed my premium membership. I have been unable to access my premium membership after being billed and receiving confirmation of my billing. I have written several emails to Paul and his staff without response. I cleared all of the usual caches and such to no avail. Is anyone else having issues? I see today that I had several .php errors when I loaded the page and my login button was missing.
Very strange to be sure. At this point I questioned whether my queries were even reaching the WWMC staff and I wanted to see if the public boards received a response.
Thanks in advance!
Riley
16 April 2019 at 11:17 pm #556075Alright well. In this day and age 24 hrs without a response is not good business. Cancel my purchase or I will seek action. I used my “credits” to see a video so I don’t require a refund. I have come to know Paul as a pillar of good customer service. I am sad to see that this is the result of his expansion. I will not recommend WWMC to anyone in the future.
Best regards,
R Lennon17 April 2019 at 12:51 am #556096i didn’t have any problem getting through the other day , sounds like you have a glitch in your outfit somewhere ,
I am having the exact same issue. I upgraded to premium membership three days ago and my account says it is premium but the site says “You need to purchase premium membership to view this video”
I contacted WWMC support about 14 hours ago but no response yet. Probably just a site glitch.
Anyone else having similar problems?- This reply was modified 4 years, 11 months ago by lucas.
- This reply was modified 4 years, 11 months ago by lucas. Reason: typo
18 April 2019 at 8:37 am #556238We are having some issues with the software we use for subscriptions and renewals. We are working to make it work seamlessly rather than requiring manual intervention to make it work. In the meantime however it has caused disruption for a few of you. Sorry about the site issues.
Most users haven’t been affected but those of you who have please let us know via the contact form and we will get it sorted out.
@rlennon as requested, we have cancelled and given you a full refund. Please let us know if we can help any further.
@lucas we have continued the discussion via email and it looks like everything is sorted out now. -
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