Poor customer service
- This topic has 3 replies, 4 voices, and was last updated 6 years, 8 months ago by Thomas Angle.
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11 July 2017 at 2:29 pm #313651
I’ll kick it off by saying I was born in 1950
So a few months ago l contacted Stanley Tools via their contact page on their website regarding a marking (C466) on the frog of a #4 plane. They replied with a case no and said they try to answer within 24 business hours.
10 days later I got an email…“Hi Dave,
[ENTER MESSAGE BODY HERE]
In case this email does not fully answer your question, or you would like to contact us for any reason, simply reply to this email.
Thank you,
Alan
Stanley Tools Customer Care
Visit us online at http://www.stanleytools.com”I replied asking why I got the email as it didn’t answer anything.
10 days later I emailed them asking for someone to answer my query as I hadn’t heard anything.
2 months later, having not heard anything I emailed again asking
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Could someone there p l e a s e answer this enquiry.
If you don’t know the answer, that’s ok.
But just answer it, one way or the other. ”Here we are, a further 2 months down the track and guess what, still nothing. Do I have too high an expectation of service?
For the times, they are a changin’….
Dave
11 July 2017 at 6:45 pm #313652Well, one thing I know about the condition of big business because my wife was an executive with a large US corporation is that they have pared down their workforces so far to increase their earnings (with no regard for the people who got then there) that each employee has way more work than they can handle. One way my wife dealt with this was to ignore all but the most urgent and visible issues and she figured if an issue was important enough it would eventually get escalated. Unfortunately I fear the business world really doesn’t care about their customers anymore.
29 July 2017 at 3:53 pm #314131I would second the above thought,a lot of big businesss forget what made them what they are today. If they have stockholders to answer too its even worse. There is a lot of pressure to cut costs To please stockholders and because of the internet and this is only going to get worse.
I went to the mall to buy a watch, the salesperson was very nice and really tried to help me. The cost of the watch I decided on was $425, on the internet it was $180 cheaper, exact same watch. It wont be long before that store and many others like it go out of business.17 August 2017 at 7:11 pm #314541Where I live, it is not just big businesses. It is most of the small ones also. It has gotten to the point where I really dread doing business with anyone.
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