FAQs

Woodworking

A great place to start would be Paul’s blog. He has covered pretty much everything during his extensive run, so you can find articles on most subjects. The search is at the very, very top of the page and is the best way to find what you are looking for.

Our forums are also very useful. We have a large community of very helpful woodworkers taking in the whole range of experience, so it’s a great place to ask for advice on technical issues.

Also, don’t forget we have a whole slew of Tools and Technique videos freely available on the site, which you might find helpful.

If none of the above get you to a solution, you can always contact us.


 Premium Membership

If you are thinking of upgrading, here are the key advantages to Premium Membership over the Free Subscription:

  • View our complete library of 25 or more paid projects online. Click here to see the projects currently available.
  • Download the videos for any project which we publish during your time as a Premium Member.
  • New paid project videos are published every Wednesday, with a running time of about thirty minutes each. They aren’t available anywhere else.
  • Follow these guides week-to-week to create beautiful, lasting pieces.
  • Each project is accompanied by a tools list, hand-drawn layout diagrams and a cutting list, so you have all the information you need to get started.

Premium Membership costs $15 or £12 per calendar month and can be cancelled at any time. To sign up start here.

Premium Members have access to download whichever project videos we publish during their membership. Once a project is finished, each Premium Member who has followed that project is given continued access to the accompanying downloads. New members can watch these ‘Past Projects’ directly from the website, but will only have download access to projects that are current during their membership. Download access to our Past Projects can be purchased at the Past Projects shop.

All downloads are subject to the following agreement:

I understand that by downloading these files:

1. I will not be able to ask for a refund after I have downloaded any files.

2. I agree that I will never upload these files to any video or file sharing websites.

3. I understand that I may show the files in my own home to family and friends and that I may use them myself, but I will not show them in public or give or share the files themselves with anyone.

You can do this by logging into the site and clicking on your profile in the upper right-hand corner. Then click ‘Update Payment Details’ and fill in the form.

For security purposes, we have very limited access to you payment details, which are kept securely with Stripe. We can help verify which card we have on system for you, by checking the last four digits only. To access any other details, we would need you to make a subject data access request. Issuing of such data would then be carried out in line with guidelines issued by the Information Commissioner’s Office. If you have any concerns, please contact us.

You can do this by logging into the site and clicking on your profile in the upper right-hand corner. Then click ‘Cancel My Account’ and fill in the form.


Masterclass Projects

You can view (but not download) all past projects with a Premium Membership. If you want download privileges to past videos:

Log into the Woodworking Masterclasses website. (You can register with a free account, if you aren’t signed up already.) Then, go to the dropdown menu with your name on it, at the top right of the website. From here you can select ‘Purchase Past Projects’, to purchase access to past projects and view their descriptions.

Please read this blog post for an explanation of how we choose our future projects.

If you have a suggestion for a project, you can let us know using the contact page. We note down and take account of all the suggestions we receive, but it would be impossible for us to cover all of them. Please also bear in mind, we tend towards the furniture end of things, so we are unlikely to cover large scale carpentry.


Website Functionality

  • Click on your name at the top right of the page. Then go down the menu and click on ‘Profile’.
  • Click ‘Settings’ underneath the head-and-shoulders image.
  • On the Settings page, you need to enter your current password under ‘Current Password’ and then type in a new password twice.
  • Click ‘Save Changes’ to apply the new password to your account. The text ‘Your settings have been saved.’ will appear in green, confirming that you password has been changed.
  • You will also receive an email from us notifying you of the change to your details. This email requires no further action and is incidental to the process except as a security measure.
  • Stuttering can be caused by a number of issues. To get things running smoothly, we would recommend trying the following:

    • Try letting the video buffer before you view it.
    • Close other browser tabs and windows. This can make a huge difference!
    • Switch to another browser to see if that helps.

    If none of these approaches work satisfactorily, please get in touch.

    There are so many different options for casting and viewing that we cannot guarantee functionality with all set ups. Some of our customers have had to make do with more traditional viewing methods, while others have got casting to work without a problem. Here at the workshop, we have used chrome-cast on a number of occasions.


    Help! I still don't know what's going on!

    You can get hold of the team on the contact page.